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TheQualityExcellenceforSuppliersofTelecommunicationsForum(QuEST
Forum)wasfoundedtofostercontinuedimprovementstothequalityand
reliabilityoftelecommunicationsservice.Thefounderstookthecriticalinitialstep
ofestablishingacommonsetofqualitymanagementsystemrequirementsand
measurementsbycreatingtheTL9000QualityManagementSystem
RequirementsHandbookandtheTL9000QualityManagementSystem
MeasurementsHandbook.Thesehandbooksaretheresultofacooperative
effortamongmembersofthetelecommunicationsindustry.
TheworkoftheQuESTForumyieldsbenefitstocustomerstheirsubscribers
andtheirsuppliers.MembershipiscomposedoftelecommunicationService
ProvidersSuppliersandLiaisons.MembersfundandparticipateintheQuEST
Forumhavedefinedvotingrightsandareexpectedtocontributetotheworkof
theQuESTForum.MembersvoteonadoptionoftheTL9000structurecontent
administrationandotherquestionscomingbeforetheQuESTForum.
TheQuESTForumestablishesandmaintainsacommonsetofquality
managementsystemrequirementsandmeasurementsbuiltoncurrentlyused
industrystandardsincludingISO9001:20xx.Therequirementsand
measurementspromoteconsistencyandefficiencyreduceredundancyand
improvecustomersatisfaction.Theyalsoenablesupplierstoimprovequality
andreliabilityreducecostsandincreasecompetitiveness.
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